Shipping policy

Thank you for visiting and shopping at The-Samaness! We ship to most countries worldwide. To find out whether we can deliver your package, head to the checkout page.

Shipping times:

All orders are processed within 1st business day of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. Shipping times may vary depending on your location.

Shipping:

Herbs of Kedem Products

We provide our valued customers with two convenient shipping options to choose from:

1. Standard Shipping: This option ensures delivery to the US within 7-12 business days and comes at a rate of $20. Moreover, if your order total amounts to $150 or more, you will qualify for complimentary standard shipping.

2. EMS Fast Shipping: For those in need of quicker delivery, we offer EMS Fast Shipping, which guarantees your package will arrive within 5-7 business days. This expedited service is available at a rate of $40.

With these flexible shipping choices, you can select the one that best suits your needs and preferences.

3. Other Products on The-Shamaness Store

Deliveries can take anywhere from 7-12 business days.

If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, please contact us via email.

If you would like to get a tracking number, please feel free to contact us at: info@the-shamaness.com, Phone Number: +1305-900-4175

4. What are your shipping and processing times?

United states: 2-4 days

Shipping rates:

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment to P.O. boxes or APO/FPO addresses

The-Shamaness ships to addresses internationally and within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

We will send a tracking number once your order has shipped.  If you did not receive a tracking number and you would like to get it, please contact us by email and we will provide it to you.

Customs, Duties, and Taxes

The-Shamaness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

The-Shamaness is not liable for any products damaged or lost during shipping.

If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

Please verify your address and include your phone number

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, the order will be canceled and refunded.

The-Samaness will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@the-shamaness.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Tracking Says Delivered, But Parcel Has Not Been Received

Sometimes, packages may be delivered to a neighbor, reception area, safe place, or post office. It is recommended to check with all of them to locate the package. If the package is still not found, please request proof of delivery and complete a missing package claim with the courier responsible for delivery. Please note that we do not refund or replace items that are tracked as delivered, and it is advisable to get items delivered to a secure address.